AI-Driven Digital Marketing and Intelligent Customer Experience
Generative AI, agentic AI, AI personalization, AI-powered CRM, chatbots, recommendation systems, customer experience, customer engagement, AI-driven consumer behavior
A forum connecting researchers, academics, professionals, practitioners, policymakers, and technology innovators.
Proceedings of The International Conference on Digital Business Innovation and Technology Management (ICONBIT) are the disseminated articles from an international conference focused on digital innovation in business and technology management. The conference covers various aspects, such as:
1. Information and Communication Technology: Digital and Multimedia Technology, Computer Networks Performance, Networks and CyberSecurity, Data Science and Applications, AI and IoT, Natural Language Processing, Health Technology, Software System for Manufacturing, Other related topics.
2. Modern Business Administration: Digital Marketing, Green Marketing, Logistics and Supply Chain, E-Business Management, Digital Innovation in Industrial Management, Risk Management, Accounting, Smart Tourism, Global Business, Business Sustainability, Business Development, Entrepreneurship, Export-Import, Business Innovation, Human Resource Management, Other related topics.
3. Financial Technology: Digital lending, payment, blockchain and digital wealth management, Central Bank Digital Currency (CBDC), Financial Inclusion, Agriculture Fintech, Digital Finance and Commerce, Mobile Banking and Payments, Future Money, Banking Technology, Fintech and Banking Reform, Customer's Banking Experience, Regulations in Fintech, Crowdfunding, Insurtech, Mobile Wallets.
Access the conference schedule, official WhatsApp group, and Zoom meeting directly from the links below.
View the complete ICONBIT 2026 presentation and conference schedule.
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23 September 2026
21 October 2026
25 October 2026
25 October 2026 - 03 November 2026
05 November 2026
ICONBIT welcomes original research, empirical studies, systematic reviews, case studies, and applied research.
Generative AI, agentic AI, AI personalization, AI-powered CRM, chatbots, recommendation systems, customer experience, customer engagement, AI-driven consumer behavior
Sustainable business models, green digital marketing, circular economy, ESG, sustainable consumption, green innovation, digital solutions for climate action.
AI ethics, algorithmic bias, transparency, explainable AI, responsible AI, data privacy, cybersecurity, consumer trust, AI governance.
Web3, blockchain, metaverse, XR/AR/VR, digital twins, IoT, immersive commerce, social commerce, live commerce, virtual economy .
Digital inclusion, financial inclusion, accessibility, technology for disadvantaged communities, digital literacy, AI literacy, gender and social inclusion, SDGs .
Smart logistics, digital supply chains, traceability, circular economy, and green logistics.
Gen Z/Alpha consumers, influencer marketing, social commerce, live streaming, creator economy, digital communities, electronic word-of-mouth, digital identity .
Digital entrepreneurship, AI entrepreneurship, startups, platform economy, SME digital transformation, AI-enabled innovation, human–AI collaboration, future skills
Big data, predictive analytics, business intelligence, marketing analytics, customer analytics, digital transformation, data-driven decision making, smart organizations
Accepted and presented papers will proceed through ICONBIT’s editorial and publication process according to peer-review, publication ethics, manuscript formatting, and presentation requirements.
UNSW Sydney
AustraliaSumy State University (SumDU)
UkrainaNottingham University Business
ChinaUniversitas Negeri Surabaya
IndonesiaConnect with scholars, students, research groups, and technology practitioners from different countries.
Present research, receive feedback, and discuss emerging research questions with an international audience.
Share eligible work through the ICONBIT proceedings after completing review and presentation requirements.
Build future collaborations between universities, researchers, industries, communities, and institutions.
Explore developments in AI, analytics, fintech, consumer technologies, and sustainable digital business.
Participate onsite in Surabaya or virtually according to the official conference arrangement.
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A transparent workflow helps authors immediately understand the submission process.
Use the official template.
Upload through the official system.
Peer-review process.
Address reviewer comments.
Complete author registration.
Present at ICONBIT 2026.
Proceed to eligible publication.
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Ketintang Campus, Surabaya, East Java, Indonesia.
Faculty of Economics and Business
Universitas Negeri Surabaya
Hybrid Conference
The ICONBIT Editorial Team consists of academics with expertise across digital business, information technology, entrepreneurship, marketing, and artificial intelligence.
Department of Digital Business
Universitas Negeri Surabaya
Indonesia
Department of Digital Business
Universitas Negeri Surabaya
Indonesia
Department of Digital Business
Universitas Negeri Surabaya
Indonesia
Department of Digital Business
Universitas Negeri Surabaya
Indonesia
ICONBIT reviewers represent national and international universities and contribute expertise across technology, management, business, analytics, finance, and digital transformation.
Department of Information Technology
Institut Teknologi Sepuluh Nopember
Indonesia
Department of Information Systems
Institut Teknologi Sepuluh Nopember
Indonesia
Department of Information Technology
Universitas Negeri Surabaya
Indonesia
Department of Digital Business
Universitas Negeri Surabaya
Indonesia
Department of Digital Business
Universitas Negeri Surabaya
Indonesia
Department of Information Systems
Institut Teknologi Sepuluh Nopember
Indonesia
Department of Digital Business
Universitas Padjadjaran · APBISDI
Indonesia
Department of Technology and Management
Universiti Tun Hussein Onn Malaysia
Malaysia
School of Electrical Engineering and Informatics
Institut Teknologi Bandung
Indonesia
Research Centre for Business in Society
Coventry University
United Kingdom
Graduate School of Management
Nagoya University of Commerce and Business
Japan
Polytechnic Institute of Cávado and Ave
Barcelos
Portugal
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Use this area for schedules, technical instructions, and author updates.
Use the official ICONBIT submission system linked from the “Submit Paper” button.
ICONBIT 2026 is planned as a hybrid conference.
Accepted authors should follow the official conference presentation and publication requirements.
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Use the “View Proceedings” button in the Publication section.
Kindly complete your registration payment through our BTN Virtual Account using the details below:
BTN Virtual Account Number: 94220023066070005
Account Name: UNESA ICONBIT FE
After completing the payment, please submit your payment confirmation through the following link:
https://intip.in/confirmationICONBIT2026
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